Refund and cancellation policy

The first 14 days

If you change your mind within 14 days of your first payment, tell us and we will refund that payment in full. The plan ends and there is nothing more to pay.

Anything we built in that time stays with us.

The first 12 months

Every plan has a 12-month minimum, counted from your first payment.

You can stop within that time, but the monthly payments left in the 12 months are still due. We will confirm the amount in writing before we charge it.

Once those are paid the website is yours, and we hand it over as we would at month 12.

After 12 months

The plan runs month to month. To stop, give us 30 days’ notice in writing.

A monthly payment that falls due during the notice period is still charged. We do not refund part of a month.

Payments already made

Apart from the first 14 days, we do not refund monthly payments that have been charged, because the work for that month is under way.

If we charge you by mistake, or charge the wrong amount, tell us and we will refund the difference.

If we end the plan

If we stop offering the service, we give you 30 days’ notice, charge nothing beyond that period and hand the website over to you as it stands.

If we end the plan because a payment stays unpaid or our terms are broken, the rules for stopping early apply.

How to stop or ask for a refund

Email hello@littleredpin.com from the address you signed up with and tell us the name of your business. We will reply to confirm the date the plan ends and anything still to pay.

Refunds go back to the card you paid with. Banks usually show them within 5 to 10 working days.